Mobility Assistance
Navigate or explore places with ease and independence, helping you to reach destinations safely and enjoy new experiences.
Vetted, trusted local helpers
Tailored, one time or repeated
Smart tech, expert matching
Navigate and explore with ease
Embark on journeys or attend appointments with our dedicated Mobility Assistance services, designed for your comfort and convenience.
Travel buddies
Set out on memorable outings and explore with confidence.
Our service prices are designed with flexibility in mind, catering to a wide range of needs and preferences. The price range for each service is determined by various factors, including the complexity of the task, the level of expertise required, the duration of service, and geographic location.
This approach ensures that you receive fair, competitive rates tailored to the specific support you need. By considering these parameters, we strive to offer options that accommodate everyone's budget while maintaining the high quality of care and service Tuktu is known for.
- Personalized outings tailored to your interests and mobility.
- Driving around, ensuring you are where you need to be right on time.
- Exploration of local attractions, events, and destinations.
- A companion to share in the joy of discovery and adventure.
- Go to Travel buddies page to read more.
Drivers to appointments
Punctual and secure rides for all your appointment needs.
Our service prices are designed with flexibility in mind, catering to a wide range of needs and preferences. The price range for each service is determined by various factors, including the complexity of the task, the level of expertise required, the duration of service, and geographic location.
This approach ensures that you receive fair, competitive rates tailored to the specific support you need. By considering these parameters, we strive to offer options that accommodate everyone's budget while maintaining the high quality of care and service Tuktu is known for.
- Timely pick-up and drop-off to medical, social, or personal appointments.
- A comfortable, safe, and private travel experience.
- Assistance from door to door, including help with mobility aids if needed.
- A friendly driver who respects your schedule and ensures punctuality.
- Go to Drivers to appointments page to read more.
See other services
Looking for something else?
Contact us to discuss your specific support needs. We're committed to finding the perfect solution for you.
Call us
Thoroughly vetted
Every Tuktu helper has passed a comprehensive criminal background check, an interview, and provided social references.
Security with a smile
We pair top-notch safety with a warm community care approach, so you can feel secure and supported.
Peace of mind
Our commitment to privacy means your home and information are protected, respecting your sanctuary at every turn.
Book with Tuktu app
Download for free for the fastest way to book.
Book on phone
Need assistance or guidance?
We’re here to answer your queries and provide tailored support for your unique situation. Browse our FAQs for quick answers to common questions, or take a free assessment of your loved ones’ needs.
FAQs
Our cancellation fee is determined by the time remaining before the service's start time.
More than 12 hours: Tuktu charges no fee for cancellations made 12 or more hours before service start time. 4-12 hours: Tuktu charges a standard fee of $5 for cancellations made between 4 and 12 hours before service start time. Less than 4 hours: Tuktu charges a fee equal to the booked Tuktu’s hourly rate for cancellations made less than 4 hours before service start time.
Call us at 1-866-938-8588 or email us at care@tuktu.ca to reschedule or cancel a booking. You can also cancel a booking from the Tuktu app.
Tuktu values the importance of consistent care and strives to provide you with the same helper.
- When you book recurring services, you can choose 3 favorite Tuktus, and the system will assign a Tuktu based on your order of preference.
- The App also allows you to set your favorite Tuktus, because of which they appear as recommended Tuktus each time you book a service.
Tuktu stands out due to its unique approach:
- Community-Focused Care: Emphasizing a community-driven approach to caregiving.
- Diverse Services: Offering a wide range of services to cater to different needs.
- Personalized Experience: Tailoring services to everyone’s preferences and requirements.
- Holistic Well-being: Focusing not just on physical needs but also on emotional and social well-being.
If you are using the Tuktu app, you can delete your account and all data by going to Account > Profile and scrolling down to the Delete account section. Note that you can’t delete your account if you have upcoming bookings or open invoices.
If you aren’t using the app, you can ask Tuktu to delete your account with this Request data deletion form. This form is also available from the website’s bottom menu. Note that we can’t proceed with deleting your account if you have upcoming bookings or open invoices.
Deleting you account will also delete all of the following data:
- Loved one profiles
- Loved one wellbeing reports
- Loved one notes
- Booking history
- Payment receipts
- Favorite Tuktus
Before deleting your data, be aware that we will not be able to restore it at a later time. Deleting your account can’t be undone.
Tuktu started in Dec 2021 in Vancouver. Tuktu is the story of each one of us living far away from our aging parents. As much as we wish, we can’t always be there! But all we want is for our loved ones to be safe, happy, and healthy.
Tuktu started with a single promise of bringing people closer. We believe that better technological solutions like Tuktu can create a robust aging-in-place infrastructure, reduce social isolation, and ensure peace of mind for family caregivers.
Tuktu specializes in a variety of services tailored to meet the needs of seniors and family caregivers. Our offerings include:
1. Companionship
Foster meaningful relationships and ensure peace of mind with meaningful companionship, engaging activities, reliable check-ins, and convenient personal shopping tailored to you or your loved ones' needs. Learn more about Companionship services
2. Mobility assistance
Discover the freedom of tailored outings with Tuktu's mobility assistants. Whether it's exploring local attractions, attending events, or punctual rides to doctor's appointments, we adapt to your interests and mobility needs. Enjoy the journey and adventure with a companion who shares your enthusiasm for discovery. Explore services under mobility assistance.
3. Help at home
Discover the ease of home management with our caring companions. From crafting nutritious meals to maintaining a clean-living space, we bring harmony and order to your daily life. Services include - housekeeping, meal preparation, pet care, tech help, gardening and more. Explore help at home.
Personal Shoppers: Tuktu connects seniors with personal shoppers who can handle grocery shopping and other errands. Find out about Personal Shopping.
Housekeepers: For maintaining a clean and organized home, Tuktu's housekeeping services are available. Discover Light Housekeeping Services.
Snow Removal, Gardening Buddies: Tuktu offers services to manage outdoor tasks like snow removal and gardening, making outdoor spaces safe and enjoyable. Check out Gardening Buddies.
Tech Helpers: To keep seniors connected and tech-savvy, Tuktu provides helpers to assist with technology-related needs. Get Technology Help.
Kitchen Assistants: Tuktu's kitchen assistants can help with meal preparation, ensuring seniors have access to nutritious home-cooked meals. Learn about Kitchen Assistant Services.
Pet Lovers: For seniors with pets, Tuktu connects them with pet lovers who can assist with pet care. Explore Pet Company Services.
4. Specialized Help
Experience peace of mind with our comprehensive suite of specialized services, meticulously co-developed with expert partners and PSWs. From deep cleaning and advanced sanitation to dedicated dementia care, post-discharge recovery support, overnight companion care, and rejuvenating beauty and spa treatments, we're committed to providing expert, empathetic care for you and your loved ones. These services are currently being served in Ontario and will soon be available across Canada.
At Tuktu, your safety is paramount. We implement several measures to ensure the highest safety standards:
- Rigorous Vetting: All Tuktu caregivers undergo thorough background checks and vetting processes.
- Regular Training: Caregivers receive ongoing training, including safety protocols and emergency response.
- Health Guidelines Compliance: Adherence to the latest health and safety guidelines, especially in light of COVID-19.
- Feedback and Monitoring: Continuous monitoring and client feedback to maintain service quality and safety.
Holistic Health:
Assessment tool for aging loved ones
If you have a loved one who is growing older and not sure on what kind of support they need, Holistic Health can help you out.
